Each flat has a video entryphone. When someone rings from the front door you can talk with them, then press AND RELEASE the “key” button to let them in. On more modern in-flat units the front door camera can be turned on (key 2) or the ringtone muted. There is NO “Tradesman” facility on the outside keypad.
Please do not open the entrance door to strangers. Allowing unauthorised access invalidates our insurance and may risk the safety of, or result in nuisance to, other residents.
The hook behind the door is only to be used when you are moving something heavy through the doorway so as to prevent damage to the door or walls. Release the hook after each use!